Shipping & returns

Shipping

Where we ship: United States addresses only, for now.
Cost: free on orders of $35 and over (a mask plus Blackout Dots qualifies). Below that, standard shipping is $4.95. You see the exact amount at checkout before you pay. No handling fees.
Package insurance: optional, $3.00 at checkout. Covers loss or damage in shipping (see below).
Processing: orders leave our fulfillment partner in 1–3 business days.
Delivery: usually 6–10 business days after shipping. Every order is tracked; the link arrives by email.
Duties and tax: any import duties on US orders are prepaid by us. Nothing to pay at your door. If sales tax applies, it's shown at checkout.
Split shipments: the Travel Blackout Shade can arrive in a separate package from masks and Blackout Dots.

Returns

Masks are final sale and can't be returned. Blackout Dots and the Travel Blackout Shade can be returned unopened and unused within 30 days of delivery. Contact us first and we'll send the return address. Return shipping is paid by you, unless the item is defective or wasn't what you ordered.

Cancellations

Defective or wrong items

Send us a photo within 14 days of delivery, through our contact form or by email to unlitcontanct@gmail.com. We'll send a replacement or a full refund, including any shipping you paid. You won't need to return the item.

Lost or damaged in shipping

If you added package insurance at checkout and your package is lost or arrives damaged, contact us and we'll reship or refund it. A package counts as lost if tracking hasn't moved for 7 days, or it hasn't arrived 20 business days after shipping. Without insurance, we'll help you file a claim with the carrier.

Contact

Email unlitcontanct@gmail.com or use our contact form. We reply within 1 business day, Monday to Friday.

Full details: Shipping policy, Refund policy, Terms of service.