FAQ

It's one size with an adjustable strap and fits most adult faces. The most common issue with any mask is a small gap at the nose. Sliding the mask slightly lower and re-tightening usually fixes it. For what to look for in any mask, see contoured vs. flat sleep masks.

Yes. The sides taper thinner than the cups, so there's less bulk under your temple. Your pillow changes how it feels, so give it a few nights. More tips in our guide for side sleepers.

Yes. The molded cups sit around your eye socket, so nothing rests on your lashes. See sleep masks and lash extensions for the checks to do.

Foam is warmer than thin silk. The knit cover breathes and the cups leave an air gap over your eyes.

It's designed for full blackout and blocks light well for most faces. Because nose shapes vary, we don't promise zero light for everyone.

It's made and sized for adults. It isn't intended for children.

Orders ship in 1–3 business days, then usually arrive in 6–10 business days with tracking. You'll get a tracking link by email when it ships.

Free on US orders of $35 and over (a mask plus Blackout Dots qualifies). Below that, standard shipping is $4.95. You'll see the exact amount before you pay. No handling fees.

Orders ship from our fulfillment partner's warehouse. Import duties on US orders are prepaid by us, so there's nothing extra to pay at delivery.

Not yet. We're starting with US addresses only.

Email us within 12 hours of ordering and we'll do our best. Once an order is handed to the carrier we can't change it.

Masks are final sale and can't be returned. Blackout Dots and the Travel Shade can be returned within 30 days of delivery if unopened and unused. Email us first for the return address. Return shipping is paid by you unless the item is defective or wrong.

Wrong or defective item: email a photo within 14 days of delivery and we'll send a replacement or a full refund, including shipping. Lost or damaged in shipping: if you added package insurance at checkout, email us and we'll reship or refund. Without insurance, we'll help you file a claim with the carrier.

We approve refunds within 2 business days of your email. Your bank usually posts it within 5–10 business days.